Terms & Conditions

1. Reservation Deposit
To make an online accommodation reservation you must: enter correct contact details and pay a non refundable deposit of 10% of the total package price.
This non-refundable 10% booking deposit will be debited from your card at the time of booking. In the event that the booking deposit cannot be debited
from your card then such reservation shall be deemed null and void. The remaining charge as well as any additional costs incurred shall be paid directly to Customs House prior to departure.

2. Cancellation Policy
The Customs House cancellation policy is 48 hours prior to noon GMT on the day of arrival unless previous cancellation terms have been negotiated. Non arrivals or late cancellations will be liable for the balance of accommodation charge for the first night of the entire booking. These charges will be applied to the credit card guaranteeing the booking. All rates quoted are fully inclusive of local taxes. There is no service charge.

The Customs House reserves the right to cancel this contract in the event of circumstances arising outside of our control. While every effort has been made to ensure the accuracy of all information, we do not accept liability for any errors or omissions and reserve the right to change our information and descriptions.

3. Arrival & Check Out Times
The expected time of arrival is after 15.00 hrs. Please telephone reception in advance if arrival time is after 6.00pm otherwise room availability can not be guaranteed. The expected time of chect-out and room departure is before 11.00 hrs. Any alterations to these times must be arranged with the Customs House prior to arrival.

4. Smoking Policy
The Customs House operate a Non Smoking policy in our guest rooms. If smoking has been detected a £30.00 valet charge will be applied to the credit card guaranteeing the booking.

5. Child Rates
Children between 0-8 yrs share free, one child per adult, children over 8yrs are half price and children over 16yrs are charged full price.